16) Which of the following types of applications works with cloud computing, which reveals low risks and low margins? Explanation: The term « SaaS » stands for « Software as a Service », a kind of model that makes it possible to offer a software application as a service to customers. For example: MailChimp, Google Apps, Dropbox, Salesforce, etc. Explanation: It can be understood as outsourced or insourced, which relates to the services provided by the service provider. CIO/OFT is committed to providing above-industry average service levels and aims to achieve « world-class status » for all services within affordable limits. The SLA contains standard metrics for standard IT services. These performance level measures and target levels were developed with the help of industry experts and agency input. .